Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.   To start a return, you can contact us at gladfeetpodiatry@gmail.com Please note that returns will need to be sent to the following address: Shop 106 8-34 Gladstone Park Drive Gladstone Park Vic 3043, once your return is accepted, 

You can always contact us for any return questions at gladfeetpodiatry@gmail.com 

Damages and issues  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on Nail polishes and socks due to hygiene reasons as well as sale items or gift cards.

Exchanges  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We cannot be held liable for the postage cost of an exchange.

Refunds  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at gladfeetpodiatry@gmail.com