Privacy Policy

Effective Date: May 25, 2025

Glad Feet Podiatry ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website Glad Feet Podiatry and purchasing our products, you consent to the practices described in this Privacy Policy.

We may collect the following types of personal information:

• Name
   
• Email address
   
• Phone number
   
• Billing and shipping address
   
• Payment details (note: we do not store credit card information directly)
   
• Purchase history
   
• IP address and browser information
   
• Any other information you provide voluntarily
   

We collect personal information when you:

• Register or create an account on our website
   
• Place an order or make a purchase
   
• Subscribe to our newsletter
   
• Contact our customer service team
   
• Participate in promotions or surveys
   
• Browse our website via cookies or analytics tools
   

We collect and use your personal information to:

• Process and fulfill orders
   
• Communicate with you about orders, products, and services
   
• Provide customer support
   
• Send promotional offers and updates (if you have opted in)
   
• Improve our website, products, and services
   
• Meet legal and regulatory obligations
   

We may share your information with:

• Third-party service providers (e.g. payment processors, delivery services)
   
• Marketing platforms (e.g. email marketing tools, if you opt in)
   
• Legal or regulatory authorities when required by law
   
• Other third parties with your consent
   

We ensure all third parties are required to protect your personal information in accordance with applicable laws.

Some of our service providers may be located outside Australia. Before disclosing your personal information overseas, we take reasonable steps to ensure these recipients comply with Australian privacy laws or have comparable safeguards.

Our website uses cookies to improve your browsing experience. Cookies help us:

• Remember your preferences
   
• Understand user behavior
   
• Improve website functionality
   
• Deliver targeted advertising
   

You can disable cookies through your browser settings; however, this may affect the functionality of our site.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

• Using secure payment gateways
   
• SSL encryption
   
• Restricted access to personal information
   
• Regular security reviews and updates
   

You may request access to your personal information held by us, or request correction of any inaccuracies, by contacting us at the email below. We will respond within a reasonable time and may charge a small fee for providing access.

We may use your personal information to send you marketing communications, but only if you have opted in. You can opt out at any time by:

• Clicking the "unsubscribe" link in emails, or
   
• Contacting us directly
   

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

                                                                   11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

Privacy Officer
Glad Feet Podiatry

We take privacy complaints seriously and will respond promptly to resolve any concerns.

This Privacy and Security Statement is subject to change and was last updated on May 25, 2025